Is Your KitchenAid® Stand Mixer Running Loud, Wobbling, or Losing Power?

Keep it mixing like new with expert service from Marshall Food Equipment Service in Cranston, RI. We provide full‑service tune‑ups and repairs for both home and commercial mixers—and as one of the only authorized service centers on the East Coast, we use genuine parts, factory‑approved procedures, and careful calibration to protect your investment.

Why Choose Marshall for Your KitchenAid Stand Mixer?

• Authorized Service Center – Work performed to manufacturer standards with genuine replacement parts and proper food‑safe lubricants.
• Personal & Commercial Expertise – From classic home models (Artisan, Classic, and Pro) to heavy‑duty commercial units, we service them all.
• Full Tune‑Ups & Repairs – Gearbox rebuilds, motor brushes, worm gears, speed control, head wobble correction, bowl‑lift alignment, lubrication, and more.
• Flexible Service Options – Drop off at our Cranston shop or ship your mixer to us—convenient for customers across the East Coast.
• Transparent, No‑Surprise Process – Clear diagnostics, estimates before repair, and quick turnaround.

What Our Full-Service Tune-Up Includes

A comprehensive KitchenAid stand mixer tune‑up helps prevent breakdowns and extends the life of your machine. Our standard service typically includes:

• Diagnostic & Safety Check – Identify abnormal noise, vibration, and electrical issues; verify speed range and load performance.
• Disassembly & Deep Clean – Safe removal of old, contaminated grease; interior and exterior cleaning.
• Food-Grade Re-Lubrication – Repack the gearbox with fresh, food-safe grease to reduce noise and wear.
• Precision Adjustment – Calibrate beater‑to‑bowl clearance, speed control, and planetary play.
• Fastener & Seal Inspection – Replace worn gaskets, seals, and hardware where needed.
• Final Test & QA – Full operational test under load to ensure smooth, quiet operation.

Common Repairs We Handle

• Stripped or broken worm gears/bevel gears
• Planetary assembly wobble or loose hub
• Speed control issues (won’t start, won’t hold speed, surging)
• Overheating or a burning smell
• Motor brush replacement and armature checks
• Oil/grease leakage from the mixer head
• Bowl‑lift alignment and head‑tilt hinge problems
• Excessive noise or grinding sounds

If you’re hearing grinding, smelling burning, or seeing metal shavings, stop using the mixer and reach out—these are early signs of gear damage that can worsen quickly.

How Service Works

Option 1: Drop Off (Cranston, RI)

• Bring your mixer (and the bowl/flat beater if possible).
• We perform a check‑in and preliminary assessment.
• You’ll receive a diagnostic update and estimate before we proceed.
• We complete the service and notify you for pickup.

Option 2: Ship Your Mixer to Us

• Pack securely (remove bowl/attachments; wrap mixer body well; double‑box if possible).
• Include your contact info and a brief note describing the issue.
• Ship to our Cranston service center (we’ll provide the full address and an RMA number when you contact us).
• We confirm receipt, perform diagnostics, send an estimate, then complete service and ship it back to you.

Tip: Keep your original box if you have it—it’s ideal for shipping. We can also return the shipment in our packaging for a small materials fee if needed.

Who We Serve

• Home Cooks & Bakers – Proactive tune‑ups to keep your mixer running like new.
• Bakeries & Cafés – Fast turnaround and reliable repairs to keep production moving.
• Catering & Food Service – Commercial‑grade service for high-duty cycles.
• Culinary Programs & Institutions – Fleet maintenance and scheduled servicing.

Maintenance Tips Between Services

• Don’t overload beyond the model’s flour/dough limits.
• If you hear grinding or chirping, stop and call—it’s often a gear or bearing.
• Wipe down after each use; don’t hose or submerge the head.
• Store in a dry area to prevent lubricant breakdown.
• Consider a preventative tune‑up every 2–4 years (more frequently in commercial use).

Frequently Asked Questions